General Information
Apple Ridge Family Medicine has a commitment to continuity of care with your physician and the ability to reserve access for same-day sick visits. Our ability to maintain this involves an ongoing partnership with you, our patient.
Scheduling Appointments
Please plan to arrive 10 minutes prior to your scheduled appointment time. For same-day appointments, please make every effort to call before 10:00 am. Late arrivals will be seen at the next available appointment slot; we may have to reschedule to another day depending on the circumstance.
Appointment Policies: There will be a charge for any missed appointments unless a 24-hour notice is given. Three missed appointments will result in dismissal from the practice.
Insurance Coverage
We currently accept a wide variety of commercial insurances. We accept Medicare, Pennsylvania Medicare supplement plans, Geisinger and Geisinger Gold, Aetna PPO, Capital Blue Cross PPO, and Senior Blue, Highmark PPO and Highmark Freedom Blue, Cigna, United Healthcare Commercial Plan, WellSpan Population Health, Tricare Standard, and Tricare for Life, UMR, Advantra, Blue Journey PPO, PHCS Network, Multiplan Network, Carefirst PPO, and Federal Blue. If you do not see your insurance listed, please call the office, and our staff will assist you.
When You Arrive for Your Visit
First-time patients may download and complete our New Patient forms ahead of time. Visit our new patient page to learn more. For patients under our ongoing care, please bring all relevant paperwork with you to every visit. Please also bring along all medications so that we can verify them and provide you with appropriate refills.
Contacting our Doctors
When you call to leave messages for one of our physicians, please make sure that you give pertinent information and a number where we can reach you. A staff member or physician will try to return your call by the end of the business day. Our physicians will not leave messages regarding your health.
A physician is available by phone after hours in case you have an emergency health care need. Call our regular office and someone will return your call.
Medication Refills
When in need of a refill, please contact your pharmacy and have them fax us information regarding the medication to be filled. The prescription request will be returned to the chosen pharmacy within 24 hours after we receive the fax request. If there are any discrepancies, we will attempt to contact you personally.
Please remember that all medication renewals must be approved by the physicians. Keep in mind that many medications require supervision and maintenance including appropriate interval follow-up visits.
